Showroom Customer Service Representative job in Corona, CA
Corona, CA CorTech LLC
| Job Ref: | 373238 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 19.00/Per Hour |
| Remote: | No |
Location |
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| City: | Corona, CA |
| Post Code: | 92880 |
| Map: |
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Description |
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JobsRUs.com is seeking hire a Showroom Customer Service Representative for our client in Corona, CA! Benefits Available! Weekly Pay! $19.00/Hour Shift Details Start Time : 07:00AM End Time : 05:00PM JOB DESCRIPTION: The Order Entry Representative is responsible for end-to-end ownership of customer orders and related inquiries. This role is expected to function with a one-stop-shop mentality by proactively identifying issues, communicating clearly with customers, and working problems through resolution rather than deferring or transferring responsibility unnecessarily. Core Accountabilities: Order Accuracy and Processing: Enter customer orders accurately, completely, and in accordance with established procedures. Validate pricing, product selection, shipping details, and required dates prior to order release. Identify discrepancies or potential issues and take corrective action before processing. Maintain accountability for order accuracy from entry through completion. Customer Ownership and Service: Serve as the primary point of contact for assigned orders and related customer inquiries. Respond to Zendesk tickets within 4 business hours and manage inquiries through resolution. Communicate proactively with customers regarding order status, backorders, changes, or required clarifications. Demonstrate critical thinking and problem-solving skills to resolve issues without unnecessary escalation. Customer Interaction: Make or receive customer phone calls when necessary to clarify order details or resolve issues. This role does not include inbound phone queue responsibilities. Problem Solving and Proactivity: Anticipate potential order or customer issues and take preventative action. Take ownership of problems and follow through until resolution is confirmed. Escalate issues appropriately when resolution requires additional support, while retaining ownership. Collaboration and Standards: Follow all Minka policies, procedures, and service standards. Collaborate with Customer Service, Sales Administration, and other internal teams to resolve issues. Support inbound sales opportunities when appropriate. Performance Expectations: Consistently meet order accuracy, productivity, and service level expectations. Maintain clear, professional written and verbal communication. Demonstrate reliability, accountability, and attention to detail. Exhibit customer-focused judgment and critical thinking in daily decision-making. Qualifications: Entry-level role; prior order entry or customer service experience preferred. Strong written communication skills. Ability to manage multiple priorities in a deadline-driven environment. High level of accuracy and attention to detail. Proficiency with Microsoft Office 365 (Outlook, Teams). Experience with Zendesk or similar ticketing systems preferred. Work Schedule and Location: Hybrid role: Remote Mondays and Fridays; In-office Tuesday through Thursday (Corona, CA). Full-time, standard business hours. Scope of Responsibility: The responsibilities outlined in this document represent the core expectations of the Order Entry Representative role. Additional related duties may be assigned as business needs evolve, provided they are consistent with the nature and level of this position. | |
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