Service Portfolio Analyst job in San Diego, CA
Vacancy has expired
San Diego, CA CorTech LLC
| Job Ref: | 370890 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 40.00/Per Hour |
| Remote: | No |
Location |
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| City: | San Diego, CA |
| Post Code: | 92130 |
| Map: |
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Description |
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JobsRUs.com is seeking to hire a Service Portfolio Analyst for our client in San Diego, CA! Benefits Available! Weekly Pay! $40.00/Hour Shift Details : 1st Shift Day starts at : 07:00AM or 08:00AM Day Ends at : 03:30PM or 04:30PM Working days : Monday - Friday JOB DESCRIPTION: The Service & Support Analyst is responsible for evaluating and responding to customer contract redlines related to service terms, SLAs, warranties, and support obligations. This role partners closely with Contracts, Sales, and Service Operations to interpret risk, propose compliant alternatives, and craft clear, timely responses that protect the company while meeting customer requirements or requests. The analyst maintains redline response repository and ensures alignment with policy, regulatory standards and ability to operationalize requests. Success in this role requires strong contract literacy, attention to detail, and the ability to communicate complex service provisions in a customer-friendly, solution-oriented manner. In addition, the analyst will work closely with Sales, Technical and Field Service, Contracts and Quoting to review the customer?s products to determine eligibility to renew contracts with a new support agreement. The analyst would be responsible for reviewing product eligibility across multiple BD solutions by reviewing review versions, configurations, and product lifecycle status. The analyst will validate serials/SKUs, assess compatibility with service delivery capabilities, identify gaps (e.g., end-of-support units, third-party devices, or non-standard configurations), and recommend any available remediation paths such as upgrades, substitutions, time and material or tailored support exceptions. The analyst will provide final review in a clear output for accurate quoting, entitlement setup, and ongoing service execution. Strong cross-functional collaboration, analytical skills, and a pragmatic approach to risk management are essential. Qualifications: Bachelor?s degree required Minimum 2 years experience with commercial contracting or other service and support relevant experience A strong focus on detail and accuracy of work Ability to prioritize multiple tasks efficiently Excellent organizational, written, communication, and interpersonal skills Individual must be comfortable in a fast-paced environment; be a team player and results oriented Proficient in Excel, SAP, Salesforce and Power BI Key Competencies: Organizational Agility Process Effectiveness/Continuous Improvement Accountability and Empowerment Analytical and Problem-Solving Orientation Strategic Partnership and Customer Support Maintains high standards of professionalism and integrity. BD04123JD | |
ref: (370890)
less than 2 minutes ago
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