Configuration Analyst job in Indianapolis, IN
Indianapolis, IN CorTech LLC
| Job Ref: | 370784 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 48.07/Per Hour |
| Remote: | No |
Location |
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| City: | Indianapolis, IN |
| Post Code: | 46201 |
| Map: |
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Description |
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JobsRUs.com is seeking to hire a Configuration Analyst for our client! Benefits Available! Weekly Pay! Remote Position! 6 Month Contract Pay Rate - $48.07/hr 1st Shift: Monday-Friday, 8am-4:30pm CST (flexible) Job Description The Consulting Configuration Analyst of Patient Contact Operations role is a key member of the Contact Center Operations Support team with the responsibility of working with the Director ? Contact Center Optimization to collaborate with cross-functional teams to define and document configuration management requirements, ensuring accurate and up-to-date configuration data. DUTIES INCLUDE BUT ARE NOT LIMITED TO: ? Maintaining the configuration management database. ? Oversee the tracking, identification, and control of configuration items throughout their lifecycle. ? Develop and maintain configuration management plans, policies, and procedures to adhere to industry standards and regulatory requirements. ? Conduct comprehensive configuration audits and reviews to ensure consistency, accuracy, and compliance. ? Conduct monthly scans of all environments. ? Maintain version control of operational configurations for hardware and software. ? Participate in the selection and deployment of configuration management tools and systems. ? Work closely with stakeholders to resolve configuration-related issues and discrepancies. ? Stay current with industry trends and best practices in configuration management. ? Applies technical knowledge and understanding of business processes to recommend opportunities for optimizing business process through utilization of technology. ? Translates and documents requirements into detailed program designs to present to leadership ? Manages small projects, tracks project progress, identifies risks, communicates risks, status, and assesses potential impacts to the business. ? Sphere of influence ? Mid to upper management ? Skilled at performing database queries of the application database to provide data ? Committed to and supportive of all policies and procedures and the monitoring and enforcement of them. ? Completes work independently with limited supervision. ? Provide guidance to all levels of Management and other applicable leadership to resolve internal and external needs or issues. ? Adheres to Code of Conduct. ? Performs other duties as assigned. KNOWLEDGE, SKILLS & ABILITIES: ? Excellent communication (oral and written) skills, particularly in writing practical and data-driven proposals. ? Strong attention to detail including proven ability to prioritize competing initiatives simultaneously. ? Robust analytical skills with the ability to use solid troubleshooting techniques with data analytics. ? Ability to think tactically, persuade stakeholders, and execute methodically. ? Knowledge of relational database structure and ability to monitor processing to identify issues preferred. ? Experience in related industries a plus (e.g., healthcare, contact centers, financial, data analytics and processing). ? Experience with Microsoft Excel, Teradata and SQL server preferred. ? Creative, entrepreneurial approach to configuration/technology possibilities. ? Knowledge of hardware and operating systems. ? Proven ability to identify issues and recommend solutions to others. ? Experience with all phases of complex projects, including ideation, development, and implementation. ? Experience with creating and presenting reports to all levels of corporate structure. ? Knowledge of Contact Center Configuration/Reporting/Dialer ? Knowledge of the Genesys Cloud Platform preferred. COMPETENCIES FOR THE ROLE: ?Strong communication skills ? Strong verbal and written communication skills. Ability to ask probing questions and listen to understand and document business needs/issues. Communicates clearly and concisely. Able to develop and deliver formal presentations and lead meetings with management. ? Problem Solving / Decision Making ? Obtaining information and identifying issues and relationships relevant to achieving a goal or vision; committing to a course of action to accomplish a goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values. ? Customer Focus ? Seeks to understand the customer, creates customer-focused practices to prevent issues, and assures customer satisfaction. ? Planning and Organizing ? Establishing courses of action for self and others to ensure work is completed efficiently. Able to manage a number of projects/assignments. ? Quality Orientation ? Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over several time period cycles. ? Continuous Learning ? Identifying new areas for learning; creates and takes advantage of learning opportunities; consistently gains knowledge and skill on the job and learning through their application. ? Building Partnerships ? Identifying opportunities and taking action to build strategic relationships between one?s area and other areas, teams, departments, units, or organizations to help achieve business goals. ? Innovation ? Views difficult situations and/or problems as opportunities for improvement resulting in innovative solutions while trying different/novel ways to embrace change. ? Tactical Execution ? Oversees the development, deployment and direction of complex programs and processes along with back end audit confirmations. ? Project Management ? Assesses work activities and allocates resources appropriately. ? Organization ? Proactively prioritizes needs and effectively manages resources. EDUCATION: ? Bachelor?s degree in Computer Science, Analytics, Information Systems, Business Administration, Engineering or a related field of study required. ? Equivalent relatable experience may substitute degree requirement. EXPERIENCE: ? 5+ years of experience in related positions for Configuration/Contact Center ? 1-3 years of Healthcare/Contact Center/Genesys Cloud experience is required. Candidates without Genesys Cloud experience will not be reviewed. ? Experience updating and maintaining data tables ? Experience managing operating schedules and schedule groups | |
ref: (370784)
5 days ago
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