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Sr Customer Service Specialist job in Honolulu, HI

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Honolulu, HI CorTech LLC

Job Ref:  368123
Employer:  CorTech LLC
Job Type:  Contract
Salary and Benefits:  33.00/Per Hour
Remote:  No

Location

City:  Honolulu, HI
Post Code:  96813
Map: 

Description

JobsRUs.com. is seeking to hire a Sr Customer Service Specialist for our client in Honolulu HI!
Benefits Available!
Weekly Pay!
$33.00/Hour

Shift Details: 1st Shift
Starts at : 07:30AM
Ends at : 04:30PM
Working Days : Monday - Friday

DESCRIPTION:

Key Responsibilities:

Provide phone support and respond to customer inquiries regarding program eligibility and requirements.
Process rebate applications and perform quality control reviews using a work order management system.
Educate customers on energy efficiency practices and conservation benefits.
Maintain strong relationships with internal and external clients.
Manage multiple shared email inboxes and assist with weekly administrative tasks (e.g., mail processing).
Collaborate with the team to improve processes and enhance program delivery.
Generate reports summarizing operational data.

Qualifications:

Bachelor?s degree or equivalent industry experience.
Minimum 2 years in a call center environment with external customer interaction.
Strong phone communication and problem-solving skills.
Proficiency in MS Office (Word, PowerPoint, Outlook, Excel).
Typing speed of at least 40 WPM.
Excellent organizational, verbal, and written communication skills.
Ability to multitask and work independently with attention to detail.

Preferred Skills & Experience:

Experience with Salesforce.
Background in Energy Efficiency or Project/Client Management.
Technical aptitude and familiarity with residential/commercial property maintenance.
Strong writing skills (e.g., proposals, work plans).
Prior experience working with contractors.

Important Notes:

Local Candidates Only: Must currently reside on the island of Oahu, Hawai?i. No relocation candidates.
Attendance is Critical: Reliability and punctuality are essential for success in this role.
Timekeeping System: eCharge
ref: (368123)
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