Service Coordinator job in Hauppauge, NY
Vacancy has expired
Hauppauge, NY CorTech LLC
| Job Ref: | 361461 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 23.48/Per Hour |
| Remote: | No |
Location |
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| City: | Hauppauge, NY |
| Post Code: | 11788 |
| Map: |
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Description |
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JobsRUs.com. is seeking to hire a Service Coordinator for our client in Hauppauge NY! Benefits Available! Weekly Pay! $23.48/Hour DESCRIPTION: High School or equivalent 3 years experience in customer service/dispatching. Proficient with computers, Windows applications (Oracle experience a plus).The qualified candidate will be an integral part in the continued success and growth of the Service Department .This position requires a high energy level with a focus toward customers and a strong desire to succeed. Good organizational skills, attention to detail and excellent communication skills are required. Scheduling general service calls, preparing and invoicing service calls. Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections Duties: · Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system. · Communicate with our Service Resource Center for all service calls. · Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed. · Reassign work as needed, making judgments based on current workloads & priorities. · Regular contact of customer to communicate status changes. · Professionally field customer complaints and attempt to resolve, involving supervisor when necessary. · Validate and perform invoicing transactions for service calls in ACE daily. · Completed service calls to be invoiced within 48 hours. · Maintain confidentiality of customer and employer information at all times. · Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies. | |
ref: (361461)
261 days ago
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