Sr Provider Solutions Specialist job in San Antonio, TX
Vacancy has expired
San Antonio, TX CorTech LLC
| Job Ref: | 358622 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 34.75/Per Hour |
| Remote: | No |
Location |
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| City: | San Antonio, TX |
| Post Code: | 78249 |
| Map: |
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Description |
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JobsRUs.com. is seeking to hire a Sr Provider Solutions Specialist for our client in Austin TX! Benefits Available! Weekly Pay! $34.75/Hour Description: The Senior Provider Solutions Specialist serves as a lead and subject matter expert for Provider Solution Specialists in the integral role for HCA IT&S. Using a balanced combination of customer service, project management, sales, leadership, training, and technology skills, and this role serves as a zone lead that will coordinate training and support resource for providers in the healthcare setting. The role requires working closely with providers, but also involves working with an ecosystem of healthcare professionals including provider office personnel, Medical Staff Office, Provider Relations, Clinical Services, facility leaders, and others. Responsibilities include assisting providers throughout the healthcare continuum from the introduction to adoption and advancing utilization of HCA technologies. Duties also include ensuring providers (and personnel) have training and instruction on how to access and effectively utilize healthcare technologies and responding to, triaging, and delivering seamless coordination for provider support needs. The Provider Solutions Specialist will maintain collaborative relationships and engage across business units to enhance the provider experience with technologies and communicate key provider technology enablers. This role is responsible for understanding the dynamic landscape of Health IT, various digital access points, and common clinical workflows. Supervisor (Varies by Division): Director, Physician Support Manager, Physician Support Director, Application Services Supervises: None Duties Include, and are not limited to: SUPPORT: Implementation/Change Management: Leads and facilitates in implementation and support of systems and technologies deployed to physicians and physician offices. Provides Training and first level support for dictation and voice recognition technologies. Leads as a subject matter expert for installs and supports IT&S software per HCA and Division IT&S standards and guidelines, focusing on products HCA provides to support the physician community. Collaborates and leads discussions that promote process changes that improve the implementation, maintenance, and support of provider-facing equipment and technologies. Leads and monitors progress in testing physician-related systems for facility-specific requirements. Leads discussions and makes group recommendations to develop and deploy best practices for physician support. Support Requests: Proactively leads and rounds in the facility and physician practices to ensure physician support needs are identified. Provides physician technology support to facility-based and referring physicians. Coordinates physician and physician office service requests and incident resolutions through the Division Service Desk. Reviews problem tracking databases and has the ability to track and analyze metrics. Documents interactions with physician and physician team to confirm needs are met and report issues to other teams. Analyzes and provides hands-on support for moderate to complex inquiries. Identifies and facilitates d0iscussions with appropriate technical group or vendor to resolve the problem and coordinates as needed. Monitors and communicates trends and issues that may affect administration/physician relationships. HCA-IT&S, Inc. Provides timely response and resolution to provider issues identified and reported in Growth Link, as applicable. Provides on-call support as needed. Serves as a lead or subject-matter expert for provider support to the Service Desk Community. Access: Collects, validates, and appropriately routes documentation to support system access, confidentiality, information protection and security compliance. Assures providers and staff have access to appropriate patient data. Promotes system security and patient confidentiality and helps ensure compliance. Leads or facilitates access review audits. Tracks, monitors, and enhances provider utilization of HCA technologies, by offering at the elbow support and one-on-one training. Partnerships: Contributes to division and facility strategic planning with regard to physician product lines. Acts as an advocate to Provider Support Specialists for physicians and physician office staff needs. Provides an overview of provider-facing technology solutions to Provider Relations team. Serves as a subject matter expect for all new provider-related applications. Leads discussions with Provider Relations and Medical Staff Teams to ensure the accuracy or physician data and physician group listings in HCA systems. TRAINING: Responsible for leading, planning, coordinating, developing, tracking and delivery of training for providers, hospital business partners, and physician office staff on new and current applications and workflows. Develop, maintain and customize educational material for new HCA IT&S solutions and application enhancements to reflect facility or physician-specific needs. Prepare and deliver presentations, demonstrations, train-the-trainer, and special training courses as needed. Ability to train in a multitude of settings and leverage existing technology to meet the needs of the audience or customer base. Ability to coordinate and execute group testing procedure training plans, conduct pilot trainings, and provide feedback to project lead to better serve our HCA business partners. Ability to learn application functionality in order to effectively train others in how to install and manage the application on their own device. CUSTOMER SERVICE: Partners with facility and division colleagues to enable a successful physician experience and foster improved customer service interactions Effectively communicates with customers, maintaining positive body language with confidence and patience. Follow up, post issue resolution, to complete customer service cycle Seeks feedback though customer interaction to identify areas of improvement KNOWLEDGE, SKILLS, AND ABILITIES: Organizational Organize/prioritize tasks and maintain attention to detail Willingness to update job skills in a changing environment Flexibility to manage unanticipated changes Adaptable to changing environment of the healthcare industry to physician support Leadership Possess well-developed leadership skills Professional attitude and appearance Self-motivated and goal oriented Works independently with general supervision Acts as a resource for colleagues with less experience Communication Demonstrated ability to lead group discussions with clinical and information technology personnel verbally and writing HCA-IT&S, Inc. Proven customer-facing teaching abilities Exchange information across department lines; working inside peer groups, facilitates Market communication, receiving guidance from supervisor. Customer Service Broad experience in providing high-level service Lead discussions around providing quality customer service, orientation and/or training Relationship Building Demonstrated ability to establish and build strong relationships among facility leadership, physicians, and end-users. Ability to work well with others and lead focused discussions that facilitate promote growth between business partners. Problem Solving Analyze and handle multiple duties simultaneously and exhibit initiative Extensive understanding of workflow and how systems are used in physician practices Work assignments are more varied and more complex Knows and applies the fundamental concepts and principles gained through experience to solve a range of advanced/complex problems, taking a new perspective using existing solutions Clinical/Technical Extensive experience supporting clinical applications with physicians Broad expertise in using clinical information systems Demonstrated advanced computer skills Healthcare Inspiration: Knows technology improves the patient experience Believes clinicians care for people better when armed with the right technology Provides tools caregivers need to do their best work Sees that technology applied to healthcare is meaningful... it matters Education: College graduate or advanced course studies or related experience with 3-5 years previous experience in healthcare related field preferred. Certification/Licensure: N/A Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. OSHA Category: The normal work routine involves no exposure to blood, body fluids, or body tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way. | |
ref: (358622)
525 days ago
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