Software Support Engineer job in Portland, OR
Vacancy has expired
Portland, OR CorTech LLC
| Job Ref: | 358534 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 37.40/Per Hour |
| Remote: | No |
Location |
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| City: | Portland, OR |
| Post Code: | 97229 |
| Map: |
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Description |
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Looking to hire a Software Support Engineer for our client in Portland, OR 97229. Benefits and weekly pay. 37.40 per hour Description We are looking for a Tier 1 Software Support Specialist to join our work from home Support Team. The Software Support department provides application and account support for all customer facing applications. We are responsible for ensuring positive client experience through high quality service and communication. We handle client support related to incoming requests, respond and resolve client issues through incident recognition, research, case resolution, escalation and follow up. Responsibilities and Duties Function as a subject matter expert within customer systems and how end users access software or resources. Troubleshoot issues within proprietary software. Accurately identify the root cause through researching, testing and replicating issues. Triage inbound support related issues. Provide user friendly explanations. Inbound sources for support are telephone, emails and chat. Manage Support Cases for all interactions using internal ticketing systems. MUST HAVE SERVICENOW EXP Clearly communicate updates and resolution in appropriate terms directly with customers in writing or via phone. Track 100 Percent of customer interactions to keep accurate records of impact for the future growth of the team. Effectively prioritize and escalate tickets to Senior Client Support Specialists following defined paths of escalation. Collaborate with upper levels of support within the Software Support team, owning resolutions as necessary. Act as a Customer Advocate to identify opportunities to educate customers on how to better use the system tools and increase utilization. Undertakes all work in accordance with agreed standards and using prescribed methods and tools in order to achieve well engineered products. Has good communication and graphic design skills and an imaginative and structured approach to the organization of information. Pays close attention to detail. Has above average interpersonal skills and is able to work effectively in teams comprising different disciplines and with clients users | |
ref: (358534)
632 days ago
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