Customer Operations Associate job in Atlanta, GA
Vacancy has expired
Atlanta, GA CorTech LLC
| Job Ref: | 357403 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 20.00 /Per Hour |
| Remote: | No |
Location |
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| City: | Atlanta, GA |
| Post Code: | 30313 |
| Map: |
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Description |
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JobsRUs.com. is seeking to hire a Customer Operations Associate for our client in Atlanta GA! Benefits Available! Weekly Pay! $20.00/Hour Shift Timings : 9:00AM to 5:30PM Description: The Special Services Team primary accountabilities are handling all requests made from a CCNA Customer disputing their product invoices due to a discrepancy with product such as: damaged product, shorted product or any type of billing discrepancies and providing dedicated support for our internal sales teams, customers. They must perform detailed research to determine the validity of the claims. Key Activities Building relationships with CCNA facilities, CCNA Finance, Customer Service, Customer Solutions and NFO to help improve customer service and drive down cost Adhoc reporting for root cause analysis Primary point of contact for Customer Service, Customers and Finance requesting credits/debits. Detailed research of claims with CCNA finance and facilities, transportation vendors, to verify and recommend claim disposition Ad hoc projects Maintain relationship with shipping facilities, transportation, CCNA NFO on inventory. Changes to current processes (management, shipping facility, transportation and finance) Evaluate, suggest, and work with Manager to reduce customer order issues that are recognized through the credit process. Recommend systems and process improvements for Product Order Management by evaluating customer trends. Understanding complex customer request and determining the root cause in order to process improve. Required Skills/Experience Minimum Required: High School Graduation Customer Service experience SAP & SAP IC AP/AR Transportation experience Written and verbal communication skills Problem Solving Customer Relationship Management Microsoft Office Preferred Level: Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience 3 years of Customer Service experience 2 years of Supply chain experience Proven track record of customer relationship management: customer issues, analyzing opportunities and providing system and process solutions that meet or exceed Customer expectations. Proven Operational experience Excellent communication skills | |
ref: (357403)
600 days ago
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