IT Field Technician job in Washington, DC
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Washington, DC CorTech LLC
| Job Ref: | 355738 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 25-28/Per Hour |
| Remote: | No |
Location |
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| City: | Washington, DC |
| Post Code: | 20036 |
| Map: |
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Description |
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JobsRUs.com. is seeking to hire a Field Engineer for our client in Washington, DC! Benefits Available! - Non-Driving Duration: Contract with possibility to be extended long term for right candidate Minimum Experience: 3 years and must be reflected on resume MUST HAVE ON TOP OF EVERY RESUME Prescreen Questions and Required Details MUST be Listed on Top Resume Required Details: Candidate's First and Last Name: Candidate's Citizenship Status: Candidate's current city and state: Bill Rate: Has this candidate ever worked for client as a contractor or employee? Prescreen Questions How many years of experience do you have with AV a support? How many years? experience do you have with maintenance, troubleshooting, and repair of AV equipment? How many years of experience do you have with the following: Window's 11: Mac OS: How many years of experience do you have with presentation tools? List the presentation tools below How many years of experience do you have with capturing and maintaining inventory data? How many years? experience do you have with ticketing systems? Do you have you?re A+ Certification? Being fully vaccinated is required for this position. Will your candidate meet these qualifications by the start date? Have you ever worked for client? IF so when and who were you under? Job Description: IMPORTANT: In addition to AV support, candidate must have working knowledge of Windows 11 and MAC OS. The clients attach to the AV equipment (Creston, Room Ready Roomkits, etc.) via laptop and both are in that office. Additionally, some working knowledge of different presentation tools such as PowerPoint, etc. As a Field Engineer 2, your primary responsibility will be Key activities include: Develop support processes and maintenance checklists in conjunction with the Omnicom Group IT, real estate and property management teams Capture and maintain equipment inventory data Perform periodic inspection of conference rooms to ensure equipment is functional and required accessories (e.g. cables, connectors, etc.) are available. Client will define inspection frequencies based on number of conference rooms and available capacity for each location Monitor ServiceNow ticket queues established for capturing AV requests and issues Perform basic maintenance, troubleshooting and repair of A/V devices (subject to device warranty restrictions) Communicate with Client facility management and device OEMs as required Perform onsite escorts for OEM and 3rd party support vendors Perform A/V and conferencing software set-up support prior to scheduled meetings Provide user support during meetings Log work activity via Client ServiceNow ITSM Provide monthly reports including a summary of known conference room issues and recommendations to improve maintenance processes and conference room performance Support monthly user training sessions Maintain documentation and training materials for all AV rooms covered in this agreement Assist with new equipment installation and configuration as appropriate . Equipment installation will be performed by 3rd party support vendors Initiate OEM and 3rd party support tickets as needed and coordinate troubleshooting and support to address these issues Where appropriate and approved by Omnicom, replace equipment sent by OEM where a component is determined to be defective and requiring a simple swap to resolve the situation Coordinate activities with Omnicom LAN/Campus team responsible for Omnicom AV. | |
ref: (355738)
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