Customer Support Representative job in Toledo
Vacancy has expired
Toledo CorTech LLC
| Job Ref: | 354787 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 19.00/Per Hour |
| Remote: | No |
Location |
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| City: | Toledo |
| Post Code: | 43659 |
| Map: |
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Description |
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JobsRUs.com. is seeking to hire a Customer Support Representative for our client in Cape Girardeau, MO! Benefits Available! Weekly Pay! 19.00 per hour JOB DESCRIPTION Mexican and Puerto Rican spanish dialects work really well in this role. Candidate must have some type of customer service experience. Shift 8am to 6pm Candidates should have the following skills and education High School Diploma or equivalent Bilingual English and Spanish Prior customer facing role or call center experience desired Customer and team focused Excellent verbal and written communication skills Able to work in multiple internet based systems Position will answer emails, chats and calls Must be able to learn quickly and be computer/tech system savvy JOB RESPONSIBILITIES Provide quality service to internal and external customers. Handle incoming customer calls, emails and web inquiries regarding Client products and warranties Ensure a timely and professional response Enter all relevant information regarding inquiries into Client system Provide detailed step by step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and or product information Advise customers on newly available products and programs to promote the OC brand and drive overall sales Follow up with customers as requested Metrics Call quality score Customer feedback Information accuracy Adherence to schedule JOB REQUIREMENTS MINIMUM QUALIFICATIONS High School diploma or equivalent Associates or Bachelors Degree preferred At least one year work experience in a customer facing environment EXPERIENCE Building materials experience 1 to 3 years prior customer service experience Prior experience working in a team environment Demonstrated ability to work independently KNOWLEDGE, SKILLS AND ABILITIES Strong oral and written communication skills Proficient typing skills Professional appearance and demeanor appropriate for corporate environment Proficient working knowledge of the MS Office Suite including Outlook, Word, and Excel Capable of quickly and accurately identifying customer needs, solving problems systematically, using sound business judgment, and following through on commitments Strong team building, customer service, planning and organizing skills High attention to detail with the ability to handle multiple priorities Ability to excel in a fast paced and ever changing work environment Ensures personal accountability Quickly learns and adapts to change | |
ref: (354787)
701 days ago
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