Customer Care job in Smyrna, TN
Vacancy has expired
Smyrna, TN CorTech LLC
| Job Ref: | 354544 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 28/Per Hour |
| Remote: | No |
Location |
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| City: | Smyrna, TN |
| Post Code: | 37167 |
| Map: |
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Description |
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Schedule: Monday to Friday 8hrs a day. Onsite only Job Location: Smyrna TN 37167 Pay rate: $28/hr. Position Summary: ? This position is responsible for all daily communication on projects to internal Project Managers ? The daily sales interactions include project monitoring, managing internal VIP customers, coordinating logistics to and from the customer, final order processing, while maintaining positive and strong customer relationships ? Resolve customer complaints; consult with production, shipping, warehouse or common carrier personnel to trace missing or delayed shipments ? Analyzes and evaluates problems with communication and/or processes related to scheduling production orders through the plant and recommends solutions ? Provide customer resolution for complex installations restoring customer application and confidence in Schneider Electric product ? Ability to handle and process customer complaints and concerns in a professional manner ? Technical expertise, analysis, and reporting for customer complaints on products What qualifications will make you successful? ? The ideal candidate will possess excellent customer service skills with the ability to excel under high pressure and time sensitive situations ? You will need to be able to work independently as well as collaboratively with a small Customer Service department ? Strong Customer focus: demonstrated ability to develop and maintain positive customer relationships ? Capable of establishing own tasks list and work with little supervision and make independent decisions to meet customer deadlines ? Must have the desire and ability to learn products relevant to assigned customer base ? SAP experience ? Strong Excel proficiency, manage large quantities of data for analysis. Pivots, VLOOKUP and more needed daily. | |
ref: (354544)
710 days ago
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