Support Engineer job in Newark, DE
Vacancy has expired
Newark, DE CorTech LLC
| Job Ref: | 353179 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 35.00/Per Hour |
| Remote: | No |
Location |
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| City: | Newark, DE |
| Post Code: | 19702 |
| Map: |
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Description |
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For this role at our client, assignment is contingent upon the Employer of Record?s receipt of sufficient proof that you are fully vaccinated against COVID-19 (meaning two weeks have passed after the last injection of Pfizer/Moderna or two weeks after receipt of the J&J). In some locations, testing for COVID-19 may be available and/or required. Requests for accommodation will be considered pursuant to applicable law. JobsRUs.com. is seeking to hire a Support Engineer for our client in Newark, DE! Benefits Available! Weekly Pay! $35.00/Hour Shift: 3 Enter Shift Start and End Time Saturday only 9p - 730a (10 hr. shift) At Client Healthiness, we are passionate about enabling healthcare professionals to deliver high quality patient care, and to do so affordably. A leading global healthcare company, Client Healthiness continues to strengthen our portfolio of laboratory diagnostics, while adding new offerings such as managed services, consulting, and healthcare IT services ? as well as further technologies in the growing market for therapeutic and molecular diagnostics. Client Healthiness develops innovations that support better patient outcomes with greater efficiencies, giving providers the confidence, they need to meet the clinical, operational, and financial challenges of a changing healthcare landscape. Join our team now at Client Healthiness as Remote Support Engineer. The Remote Services Center is a fast-paced, dynamic environment with a strong customer focus, offering the right candidate the opportunity to build on current strengths, acquire new skills, and be a member of a highly impactful team. As a global healthcare provider, Client offers a wealth of growth opportunities for motivated individuals. Our ideal candidate will exhibit initiative to learn and demonstrate technical expertise in clinical laboratory applications, as well as the electro-mechanical ability needed to troubleshoot diagnostic laboratory instruments over the phone. You must possess strong computer skills and be able to communicate effectively over the phone, and through written documentation. As a Candidate you must display a positive attitude with both internal and external customers, striving to exceed expectations at all times. You must be able to make sound decisions that promote the interests of both Client and the customer. Candidate must be a selfless team player and enthusiastic proponent of change. This is a role well suited to an ambitious professional, looking for the next step in their career. As a Remote Support Engineer, you will be responsible for: Providing phone/email support for internal/external customer, as well as consistent monitoring and accurate documentation utilizing the Customer Relations Software Tool Demonstrating a high level of technical expertise in clinical laboratory practice while supporting VISTA and/or Dimension systems. Demonstrating exceptional customer service skills to improve the customer experience, and achieve customer satisfaction by providing highly technical troubleshooting of complex issues to meet issue resolution and achieve customer satisfaction. Taking timely action and ownership on all open tickets to troubleshoot and resolve internal/external customer issues to the customers satisfaction, and if necessary, escalates customer issues to next level support. Meeting/Exceeding individual service level metrics to meet the needs of the customer/business. Compliance to all Client pay and T&E policies, as well as all RSC Procedures/Processes This position may suit you best if you are familiar with what is below, and would like to develop your career with Client Healthiness You have analytical thinking abilities to support advanced technical troubleshooting and problem-solving skills for assigned product line. You have exceptional phone and communications skills to support collaboration with the customer, as well as other internal resources to develop and implement action plans to resolve customer issues. You are proficient in Microsoft Office Suite including Outlook, Excel, Word and other applications. You have a positive & can-do & attitude in all communications and the ability to thrive as a member of a collaborative, cross-functional team. Leverages team abilities to best serve the customer, and collaborates with team members and counterparts in other parts of the organization to develop and implement action plans to resolve customer issues. You are willing to create an open, supportive environment consistent with the culture of Service Based Leadership Required skills to have for the success of this role. Candidate must have associate degree and equivalent experience or bachelor?s degree in a science-related or engineering field. (Med-Tech, Biomedical Engineering or Engineering Degree Preferred) The position has a strong preference to be based in the (Glasgow, DE facility, Cary NC facility) however we will also consider exceptionally qualified candidates that are field based. 3-7 Years Comparable Experience (Med-Tech or Engineering Degree, Healthcare Experience) | |
ref: (353179)
745 days ago
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