RF Engineer/System Engineer job in Richardson, TX
Vacancy has expired
Richardson, TX CorTech LLC
| Job Ref: | 351185 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 36.23/Per Hour |
| Remote: | No |
Location |
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| City: | Richardson, TX |
| Post Code: | 75080 |
| Map: |
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Description |
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JobsRUs.com is seeking to hire an RF Engineer/System Engineer for our client in Richardson, TX! Benefits Available! $36.23/Hour 40 hours a week Job Duration: 9-Month Assignment (Possible Extension or Conversion) We are seeking an RF Engineer/System Engineer with expertise in wireless technology, LTE, 5G, Linux, and strong communication skills. In this role, you'll provide RF support, focusing on LTE and 5G, in diverse environments like hospitals and stadiums. Switch knowledge is a plus. A degree or relevant work experience is accepted. You must be comfortable with direct customer interaction. Nice to Have: Experience with AWS Cloud applications and Cisco or equivalent networking certifications. Familiarity with Microsoft Azure. Additional Information: Up to 25% domestic travel for drive tests may be required. The interview process consists of two rounds: a video call for the first round and an in-person interview for the second round. If you're a motivated professional with RF expertise, Linux skills, and a desire to make a difference in wireless technology, apply for this exciting opportunity in Richardson, TX. Join our team to shape the future of RF engineering and wireless technology. General Summary: The Small Cells technical support engineer will provide technical services, product support, and assistance for client product lines to both internal and external customers during and post network deployment. Support could be remote, on-site, and via the phone. The technical support engineer will work with R&D, Quality, and engineering teams to improve product reliability and supportability based on field performance and learnings from the field. This position will be reporting to a Manager based in Richardson, TX in the US. Duties & Responsibilities: . Provide technical support to internal (sales, project managers, business development, and engineering) and external customers (Operators, Neutral Hosts). . Own end-to-end issue resolution with 100% quality and urgency. Work to meet or beat scorecard performance targets and customer SLAs. . The primary focus will be the CBRS and One Cell product family, including associated Ruckus or Cisco switches and Device Management Systems. . Assist customers with installations and upgrades. Provide on-site support for highly visible projects, when needed, to troubleshoot issues that can't be addressed remotely. . Work with customers to isolate equipment failures in the field. Isolate the defect and assist the customer in requesting replacement/repairs of failed equipment. . Use the Omni tracker tool to submit, update, and track the resolution of customer issues, and create a documented closed loop for each customer issue/compliant. . Work closely with R&D and PLM prior to new products or software becoming generally available and pre-test software and products in the technical support lab . Be an extension of R&D engineering and test teams. . Work with quality to open Z1 notifications for widespread or frequent issues. Collaborate with quality, manufacturing, PLM, and R&D/Sustaining in RCA analysis. . Participate in the ONECELL customer helpline pool to answer customer questions or resolve customer issues in real-time. . Be a customer advocate and work with R&D and quality to improve customer experience and ease of use for CBRS and ONECELL products. Provide feedback on usability and robustness improvements. Open product tickets with PLM and R&D/Sustaining including proposed solutions. . Turn every customer contact into a positive experience for the customer by meeting and beating customer's support expectations. . Works with the technical writers so that customer-delivered documents are of the highest quality and easy to use. Be key reviewers of all customer deliverable documents from PLM, design, and technical writers. . Up to 25% travel expected RELATED EDUCATION & EXPERIENCE: . Bachelor's in the related curriculum such as Computer Science, Electronics & Communication, Information Science, etc w/ 4 Years of Related technical experience OR . Master's in related curriculum such as Computer Science, Electronics & Communication, Information Science w/ 2 years of related technical experience SKILLS REQUIRED: . Include demonstrated competencies and physical, mental, & interpersonal skills. . LTE, UMTS, RF Engineering, RF Optimization, RF Network Planning, Troubleshooting, Debugging, MME, EPC, IOT, QXDM, TEMS, CCNA, Networking, Wireshark, 3GPP Standards, Linux, Oracle DBA, AWS Cloud . Hands-on experience with Ruckus Switching/Networking. . Engineer with a focus on communications technology and wireless technology. Key skills required are RF Engineering/Optimization/Planning, KPI analysis and Troubleshooting, System Debugging, . AWS Cloud applications deployment and CISCO or equivalent networking certifications an assrt. (nice to have) . Proven record of technical learning ability. In-depth knowledge of Wireless technologies and familiarity with latest and upcoming Wireless trends. . Demonstrated technical skills and ability to learn on the fly. Excellent technical troubleshooting skills are needed. . Functional/Technical skills and ability to work with ambiguity. . Ability to work in cross-functional teams (technical support, R&D, quality). . Excellent verbal and written communication skills, and ability to deal with customers with varied backgrounds. . Team player and enjoy working in an international environment. . Ability to address questions/complaints with tact and proficiency. . 2-4 years experience required. | |
ref: (351185)
832 days ago
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