Patient Engagement Specialist job in Jacksonville, FL
Vacancy has expired
Jacksonville, FL CorTech LLC
| Job Ref: | 349989 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 19.03/Per Hour |
| Remote: | No |
Location |
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| City: | Jacksonville, FL |
| Post Code: | 32246 |
| Map: |
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Description |
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JobsRUs.com. is seeking to hire a Patient Engagement Specialist for our client in Jacksonville, FL! Benefits Available! Weekly Pay! $19.03/Hour JOB SUMMARY The Patient Engagement Specialist will serve as the first point of contact to members identified for Care and Disease Management programs. As the first point of contact for these programs, the responsibility for efficient, customer service oriented telephone interface is paramount. The qualified candidate will have the skills needed to engage with the population, appropriately document throughout the assessment process and schedule additional outreach per process or as assigned. The Patient Engagement Specialist strictly maintains the confidentiality of our member and provider information. Essential Functions The essential functions listed represent the major duties of this role, additional duties may be assigned. Lead efforts to locate and engage new and previously hard-to-engage members. This individual works to overcome language and cultural barriers and engages caregivers and/or household members, as applicable. Utilize communication skills such as motivational interviewing to gain agreement from members to participate in the onboarding process; persistently forges trusting relationships and engages individuals not readily interested in such activities. Conduct brief assessments with the members identified, introduce the program and discuss their availability for clinician follow up to address their healthcare needs and concerns. Uses internal and external resources (such as claims, referrals, and pharmacy data) to identify accurate, successful modes of communication with unreachable or hard-to-reach members Provides education to new members regarding care management, the onboarding process and the role of the Care Manager Utilizes established workflows and collaborates with internal & external stakeholders such as: Member Services, Care Managers, and Enrollment Complete other processes including producing and sending system-generated correspondence to members, contacting physician practices for medical information, and other tasks as assigned by management Years of Experience 2+ years related work experience w. health insurance, medical or healthcare call center or claims experience with at least 1 year managed care experience preferred Education Level HS Diploma or GED Additional Required Qualifications: Excellent client service/telephone skills and ability to deal with stressful phone calls in a calm and diplomatic manner; Excellent computer skills including working knowledge of Microsoft Office, Word and Excel and the internet Familiarity with medical terminology Strong written and verbal communication skills Experience in positions requiring strict adherence to confidentiality | |
ref: (349989)
807 days ago
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