Scheduling Coordinator job in Asheville, NC
Asheville, NC CorTech LLC
| Job Ref: | 377312 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 20.00/Per Hour |
| Remote: | No |
Location |
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| City: | Asheville, NC |
| Post Code: | 28803 |
| Map: |
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Description |
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JobsRUs.com is seeking to hire a Scheduling Coordinator for our client in Asheville, NC! Benefits Available! Weekly Pay! Pay Rate - $20/hr 1st Shift: Monday-Friday, 8am-5pm Job Description Serves as the primary point of contact for Sleep appointment scheduling for new and existing patients. Coordinators may schedule for practices, hospital, and ancillary services across the health system. Coordinators may relay patient concerns, medication refill requests, create and send messages to clinical staff, provider or office staff per protocol via Power Chart Ambulatory accurately and timely to the practice. Coordinators may also assist patients by giving basic information about the practice or by following up on a referral. Coordinators consistently deliver high quality customer service to the patients, community, businesses, and practices we serve. Coordinators must be able to listen to complex situations to prioritize the needs of the patient and research the request to the fullest to ensure accuracy and best patient care. Coordinators are to remain calm in stressful situations. Coordinators must be thorough when entering patient demographics, verifying insurance information, reviewing HIPAA information, previous appointment history, scheduling an appointment, or when sending a message in Power Chart Ambulatory. Coordinates with internal teams regarding insurance authorizations. Processes medical record requests and maintains accurate documentation. Essential Accountabilities: 1. Must support practice and/or hospital by coordinating appointment scheduling and relaying messages by utilizing the department software. Performance Criteria: 1. Meets department requirements by demonstrating proficiency in using Cerner Scheduling, Excel, Power Chart, Power Chart Ambulatory, RevCycle and other systems as necessary to guarantee best patient care. 2. Ensures accuracy by following established guidelines for scheduling appointments. 3. Ensures appropriate, detailed and accurate information is entered in the patient chart when sending message through Power Chart Ambulatory. 4. Collaborates with clinical team leaders to explore scheduling options to ensure the patient?s and physician?s needs are met and the correct time slots and staff are reserved. 5. Manages cancels, reschedules and associated communication with patients, staff and providers. 6. Works to fill open slots and same day slots in accordance with guidelines. 7. Ensures compliance with regulatory agency standards. 8. Coordinates and schedules multidisciplinary patient appointments for patients having consults, sleep studies, follow ups, daytime studies and/or home sleep testing. 9. Uses ICD-10 and CPT codes to ensure medical necessity of procedure 10. Supports department customer service model by meeting established levels of service with effective communication. Performance Criteria: 1. Exhibits behavior that meets or exceeds customer service expectations. 2. Ensures customer satisfaction by answering incoming calls. 3. Patient feedback survey responses are within department guidelines. 4. Greets patients in a professional manner, both in person and over the phone - Always displaying appropriate courtesy and etiquette 5. Uses appropriate tone when communicating and identifies themselves over the phone. 6. Handles difficult patients and de-escalates and/or escalates to leadership as appropriate. 7. Demonstrates effective and active listening skills to determine need of patient. 8. Demonstrates effective and clear verbal and written communication skills to effectively give best patient care. 9. Supports maintenance and accuracy of medical records and medical record requests. Performance Criteria: 1. Processes medical record requests and associated release of information forms. 2. Understands and adheres to standards and regulations pertaining to releasing medical records. 3. Documents work and communication completed regarding medical record requests. 4. Checks patients in and out. Performance Criteria: 1. Ensures all patient paperwork is completed and in the chart. 2. Confirms accurate demographics. 3. Registers patients and completes associated consents. 4. Ensures patient understanding of consents, patient?s rights and responsibilities and patient privacy. 5. Attains most recent insurance information and updates EMR as necessary. 6. Prepares charts for providers ensuring patient paperwork, outside medical records, previous notes and PAP downloads are up to date and available. 7. Schedules requested appointments per provider?s order. 8. Works with authorization team to ensure sleep studies are authorized. Performance Criteria: 1. Communicates efficiently and professionally with the authorization team regarding upcoming sleep studies. 2. Provides requested information to authorization team as needed. 3. Schedules and reschedules according to authorization guidelines. 4. Communicates with patients regarding authorization updates or changes. 5. Ensures correct insurance information is provided to attain authorization. 6. Supports departmental operations by completing other duties as assigned or requested. MERIT Standards of Performance A. Workplace Expectations 1. Professional Appearance: Our appearance represents our company. Therefore, our grooming and dress will reflect our respect for our customers. While on duty, we will first consider our customers? expectations in how we present ourselves. Our manner and expression will convey our concern for and willingness to serve our customers. 2. Safety Awareness: Safety must be the responsibility of all employees to ensure an accident-free environment. Accidents are the result of actions and attitudes that you can help to change. 3. Corporate Compliance: Integrity is doing the right thing by being honest in our dealings with one another, our patients and our business contacts. Integrity is doing the right thing by maintaining the security and confidentiality of patient information. B. Behavioral Standards 1. Etiquette in the Workplace: Workplace etiquette can create a favorable impression on our patients, visitors, and co-workers. Good manners contribute to patient satisfaction. 2. Communication: The goal of communication is understanding. We must be committed to listening attentively to our customers in order to fully understand their needs. Close attention should be given to both verbal and non-verbal messages. Our messages to customers should be delivered with courtesy, respect, clarity, and care. We must avoid confusing our customers and speak in terms they can easily understand. 3. Customer Relations: We believe that we are here to serve our customers ? our customers are patients, family, co-workers, physicians, and vendors. Our customer'? most basic expectation is to be treated with courtesy and respect. We are committed to providing the highest quality of service and meeting customers? needs with utmost care and courtesy. 4. Working Relationships: As employees, we are linked to one another by a common purpose: serving our patients and our community. Our co-workers, therefore, are our teammates. They deserve our respect. Without their contributions, none of us could perform our jobs. Just as we rely on our fellow employees, they rely upon us. Each of us has obligations to our co-workers. 5. Sense of Ownership: Every employee should feel a sense of ownership toward his or her job. By this we mean taking pride in what we do, feeling responsible for the outcomes of our efforts, and recognizing our work as a reflection of ourselves. Take pride in this organization as if you owned it. Skills, Knowledge, Abilities: Required Education: High school diploma or GED Required Experience: One year of experience in a customer service role or healthcare setting. Preferred Experience: Two years pf experience in a customer service role or healthcare setting. Experience working with practice management software including scheduling and registration. OSHA Category: No potential for exposure to blood or body fluids. | |
ref: (377312)
13 hours ago
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