Service Engineer job in Colorado Springs, CO
Vacancy has expired
Colorado Springs, CO CorTech LLC
| Job Ref: | 375753 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 35-40/Per Hour |
| Remote: | No |
Location |
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| City: | Colorado Springs, CO |
| Post Code: | 80919 |
| Map: |
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Description |
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Position Overview We are seeking an experienced On-Site Service Engineer (OSE) at our Colorado Springs location to provide hands-on technical support for enterprise data center servers and hardware environments, including next-generation AI infrastructure. This is a hands-on server hardware and break/fix position. The ideal candidate will have direct experience diagnosing, repairing, replacing, installing, and maintaining enterprise server hardware within a data center, field service, or customer-facing environment. Prior AI experience is not required. Strong experience supporting enterprise servers and data center hardware is the primary focus. Important: Once engaged, the selected candidate will be required to participate in a weekly touchpoint call with the Unisys team. Key Responsibilities Provide on-site technical support for Dell PowerEdge and other enterprise server hardware. Diagnose and resolve server hardware failures and system issues to minimize customer downtime. Perform hands-on installation, removal, replacement, repair, and maintenance of server components, including: Memory/DIMMs CPUs/processors Power supplies Fans and cooling components Hard drives and SSDs RAID/HBA components NICs and PCIe components GPUs and accelerator hardware Motherboards/system boards Other server components Perform rack-and-stack activities, server installation, cabling, component swaps, and hardware configuration. Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics. Perform BIOS and firmware updates and utilize server management tools such as Dell iDRAC or comparable platforms. Execute reactive break/fix services and preventive maintenance in accordance with established procedures. Troubleshoot and isolate hardware failures using documented diagnostic procedures, technical resources, and established best practices. Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive timely resolution. Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details. Escalate complex technical issues when appropriate. Participate in on-call rotations and provide extended coverage as required. Maintain a professional, customer-focused approach while working independently on-site. Required Qualifications 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure. Direct experience physically working on server hardware, including installation, removal, diagnosis, repair, and component replacement. Hands-on experience troubleshooting and replacing components such as:Memory CPUs Power supplies Storage RAID/HBA NICs Fans/cooling systems PCIe components GPUs Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment. Strong understanding of server hardware architecture and troubleshooting methodologies. Experience with hardware diagnostics, BIOS/firmware, and server management tools. Familiarity with Linux or similar operating systems. Strong troubleshooting, analytical, and problem-solving skills. Ability to independently diagnose and resolve hardware issues. Comfortable working independently in a customer-facing environment. Strong verbal and written communication skills, with the ability to clearly explain technical issues and resolutions. Ability to lift up to 50 lbs. Ability to support flexible schedules and participate in an on-call rotation. U.S. citizenship is required. Preferred Qualifications Experience supporting Dell PowerEdge servers. Dell or other enterprise hardware certifications. Experience with Dell iDRAC, HPE iLO, or comparable server management platforms. Experience supporting GPU or AI server infrastructure. Data center operations experience. Rack-and-stack, structured cabling, or server deployment experience. Associate?s or Bachelor?s degree in Information Technology, Computer Science, or a related field. | |
ref: (375753)
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