Customer Service Representative ? Outdoor Power Equipment job in Las Vegas
Las Vegas CorTech LLC
| Job Ref: | 375690 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 21/Per Hour |
| Remote: | No |
Location |
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| City: | Las Vegas |
| Post Code: | 89113 |
| Map: |
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Description |
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Location: Las Vegas, NV 89113 Pay: $21.00/hour Schedule: Monday?Friday, 7:00 AM?3:30 PM We are looking for an experienced Customer Service Representative to join the team at Champion Power Equipment. This is an excellent opportunity for someone who combines strong customer service skills with hands-on knowledge of outdoor power equipment and small engines. The ideal candidate is confident speaking with customers, comfortable working in a fast-paced call center environment, and able to troubleshoot customer concerns using product knowledge, research, and internal systems. What You?ll Do Handle incoming customer calls and emails, providing professional and knowledgeable support Answer questions about products, orders, parts, services, and troubleshooting Process customer orders accurately using Microsoft Business Central Research customer concerns and provide clear, effective solutions Troubleshoot customer issues using your knowledge of outdoor power equipment and small engines Handle customer complaints professionally while maintaining a positive and helpful attitude Escalate complex issues to supervisors or the appropriate department when necessary Document customer interactions, resolutions, and follow-up activities accurately Follow established procedures and maintain detailed call records Follow up with customers when additional information or resolution is required Identify recurring customer issues or trends and communicate them to management Route calls and requests to the appropriate internal resources Prepare reports and maintain organized customer service records Perform additional duties as assigned What We?re Looking For 2+ years of customer service experience, preferably in a call center or high-volume customer service environment 2+ years of experience with outdoor power equipment and/or four-stroke small engine repair and maintenance preferred Strong mechanical knowledge is required High school diploma or equivalent Strong verbal and written communication skills Excellent problem-solving and troubleshooting abilities Comfortable handling difficult customer situations with patience and empathy Ability to multitask, prioritize, and stay organized in a fast-paced environment Proficiency with Microsoft Excel, Word, and Outlook Ability to learn and navigate business software and customer service systems Strong attention to detail and accurate data entry Team-oriented, dependable, and adaptable English fluency required; Spanish or French bilingual skills are a plus Why This Role? If you have a customer service background AND a strong mechanical understanding of outdoor power equipment, this is an opportunity to put both skill sets to work. You'll be part of a team that helps customers find solutions, troubleshoot equipment concerns, and receive the support they need. | |
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