PC Support Coordinator job in Fort Worth, TX
Vacancy has expired
Fort Worth, TX CorTech LLC
| Job Ref: | 375426 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 26.00/Per Hour |
| Remote: | No |
Location |
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| City: | Fort Worth, TX |
| Post Code: | 76114 |
| Map: |
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Description |
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PC Support Coordinator Location: Fort Worth, TX Pay Rate: $26.00/hour Schedule: Monday?Friday, 7:00 AM?3:30 PM Position Summary- The PC Support Coordinator provides technical support to employees through the IT Help Desk. This role focuses on diagnosing and resolving routine hardware, software, and computer-related issues, assisting users with technical questions, and escalating more complex problems to the appropriate technical team. Key Responsibilities Respond to IT support requests by phone, email, voicemail, and in person. Troubleshoot and resolve routine hardware and software issues. Diagnose problems involving PCs, operating systems, applications, networks, printers, cables, and related equipment. Guide users through basic diagnostic and troubleshooting procedures. Install, modify, upgrade, and perform minor repairs on computer hardware and software. Install and support peripherals such as monitors, keyboards, printers, and disk drives. Log, track, and document help desk calls and service requests. Maintain problem histories and prepare standard reports. Identify recurring issues and communicate trends to the appropriate technical teams. Provide users with status updates and resolution information. Train and educate users on effective use of computer systems and applications. Create user documentation and training materials as needed. Assist with continuous improvement initiatives related to IT services and processes. Support cross-functional and project teams when assigned. Required Qualifications Associate's Degree in Computer Services, IT, Computer Repair, or a related field. 2+ years of directly related experience or equivalent practical training. General knowledge of PC hardware, operating systems, email, and office applications. Ability to diagnose, isolate, and resolve basic hardware and software problems. Strong troubleshooting and problem-solving skills. Ability to manage multiple support requests and prioritize assignments. Ability to communicate technical information clearly to users. Ability to determine when issues need to be escalated to more advanced technical resources. Strong organizational and customer-service skills. Ideal Candidate The ideal candidate will have 2+ years of Help Desk, Desktop Support, PC Support, or IT Technician experience and be comfortable troubleshooting both hardware and software issues. Candidates should have strong communication skills and the ability to work directly with users while managing multiple support requests. | |
ref: (375426)
35 days ago
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