Business Analyst - Intermediate job in Westbrook, ME
Westbrook, ME CorTech LLC
| Job Ref: | 374383 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 35.71/Per Hour |
| Remote: | No |
Location |
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| City: | Westbrook, ME |
| Post Code: | 04092 |
| Map: |
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Description |
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JobsRUs.com is seeking hire a Business Analyst - Intermediate for our client in Westbrook, ME! Benefits Available! Weekly Pay! $35.71/Hour Shift Details Start Time : 09:00AM End Time : 05:00PM Working days : Monday - Friday JOB DESCRIPTION: Provide administrative and scheduling support to the Telemedicine Capacity Planning team by executing routine, process-driven tasks that do not require prior knowledge of veterinary telemedicine operations. The coordinator will follow established procedures and SOPs to handle leave requests, calendar maintenance, data entry, survey coordination, and structured approval workflows, allowing the Capacity Planning Manager to focus on strategic planning and analysis. Primary Duties and Responsibilities: Leave Request Processing (Daily) Review and triage incoming leave requests (PTO, Holiday, PGL, STD, FMLA) using the designated scheduling system. Apply established approval criteria per provided SOP; escalate edge cases to the Capacity Planning Manager. Log approved and denied requests and update scheduling records accordingly. Schedule Data Entry (Daily/Weekly): Enter specialist schedule assignments for designated individuals into the Humanity scheduling platform following provided templates. Enter specialist CE leave after it is approved by the Capacity Planning Manager. Make DST (Daylight Saving Time) manual schedule adjustments in March and October per step-by-step adjustment guide. Holiday Survey Coordination (Seasonal ? Q1 and Q3): Distribute summer and winter holiday preference surveys to the medical professional team using provided templates and distribution lists. Collect and consolidate responses into the designated tracking spreadsheet. Flag incomplete responses to the Capacity Planning Manager ahead of established deadlines. Calendar and Tracker Maintenance (Annual/Ongoing): Build and maintain the rotating holiday calendar based on rules and guidelines provided by the Capacity Planning Manager. Set up the new-year PTO calendar and Continuing Education (CE) tracking spreadsheet in January using provided templates. Keep Humanity (scheduling application) current throughout the year as changes are communicated. General Administrative Support (As Assigned): Support the Capacity Planning Manager with ad hoc administrative tasks that are clearly defined and process driven. Education: High school diploma or equivalent required. Associate degree or coursework in business administration, office management, or a related field preferred. Experience: 1+ year of administrative, scheduling, or data entry experience in an office or professional environment. Experience working with scheduling software, HR systems, or similar tools preferred (specific system training will be provided). Experience following structured procedures and standard operating procedures (SOPs) in a team environment. Required Skills and Abilities: Strong attention to detail and accuracy in data entry and record keeping. Ability to follow written SOPs and step-by-step instructions independently with minimal supervision. Organized, with the ability to manage multiple recurring tasks and meet deadlines. Proficiency in Microsoft Office Suite (Excel, Outlook, Word); ability to learn internal scheduling tools with guidance. Clear written communication skills for routine correspondence using standard templates. Comfortable with repetitive, process-oriented work that requires consistency and reliability. Ability to handle confidential employee information (PTO, medical leave, compensation records) with discretion. Collaborative and responsive; able to surface questions quickly rather than making independent judgment calls outside defined parameters. Physical Demands: Extensive sitting, phone, and computer use. Work Environment: General office or remote work environment. Normal office noise level. This is a temporary or contract assignment. Duration and hours will be defined at time of engagement. No Prior Knowledge Required The following will be provided through onboarding SOPs and do not require prior experience: Knowledge of veterinary telemedicine, radiology, or medical scheduling practices. Familiarity with Humanity, Varicent, Workday, or any other internal platform used by the team. Understanding of specialist capacity planning, demand forecasting, or clinical workflow. All tasks assigned to this role are process-driven and fully documented. The Capacity Planning Manager will provide written SOPs, templates, and initial walkthroughs for each task area before handoff. | |
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