Client Delivery Manager - Remote job in Remote
Remote CorTech LLC
| Job Ref: | 368945 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 59.00/Per Hour |
| Remote: | No |
Location |
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| City: | Remote |
| Post Code: | 30350 |
| Map: |
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Description |
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JobsRUs.com is seeking to hire a Client Delivery Manager for our client! Work remotely! Benefits Available! Weekly Pay! $59.00/Hour Required experience: 2 years of supervisory experience 4 years of account management experience Bachelor's degree in business, HR, or other related field. The Client Delivery Manager (CDM) creates strong consultative client relationships that result in long-term client satisfaction and high retention rates. The CDM is assigned to the largest and/or most complicated client sites. This role serves as the face of the consulting service practice. This role will be the owner of implementing best practices for the delivery of services for their assigned accounts. The CDM works with multiple levels within a client organization to manage and coordinate service delivery. The CDM must clearly understand client expectations, terms and conditions to ensure service delivery is aligned with client guidelines and is responsible for issue resolution and will escalate when appropriate. The CDM collaborates with the implementation team to ensure alignment between client demands and service delivery execution. The CDM will actively solicit and receive orders from the client on existing contracts. Determine and coordinate work allocation amongst dedicated teams assigned to this project. Ensure cohesiveness and seamless service to client. Create and execute strategies designed with client program leadership team regarding business satisfaction, program growth, scalability, sustainability and continuous improvement. Develop a process to monitor and track client compliance requirements and dashboards to ensure service level agreements and requirements are being meet. Develop and manage service level agreement requirements (SLAs / KPIs) and other determined criteria. Build strong relationships and trust with business and other functional teams. Deliver a timely response and act as the first point of contact for all associate inquiries/issues; find the appropriate resources to assist associates and communicate resolutions or findings to appropriate parties. Proactively identify and solution potential future challenges. | |
ref: (368945)
128 days ago
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