Service Readiness Lead job in Decatur, IL
Decatur, IL CorTech LLC
| Job Ref: | 366703 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 75.00/Per Hour |
| Remote: | No |
Location |
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| City: | Decatur, IL |
| Post Code: | 62526 |
| Map: |
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Description |
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JobsRUs.com. is seeking to hire a Service Readiness Lead for our client in Decatur IL! Benefits Available! Weekly Pay! $75.00/Hour Shift Details: 1st shift Working Days: Monday - Friday Day starts at: 8:00AM Day Ends at: 4:00PM DESCRIPTION: This role will ensure the HR team and support resources in plants and in Finance are trained, equipped and ready to work in concert with the new payroll and WFM partner to deliver transformed processes that drive efficiency, accuracy, control and a great user experience. Ensure new partner team is ready to deliver its services and that appropriate E2E controls are in place. Implement optimized roles and structures within operational HR teams to complement the work performed by vendor and provide strong oversight of data entry and process support work retained in the plants or wider business. Who you are: 8+years working in Human Resources or HR Shared Services, with a focus on service delivery. Experienced with process documentation creation, inclusive of SOPs and training or education content. Data and detail-oriented with ability to think strategically and drive continuous improvement. Experience with contact centers (either internal or 3rd party) preferred How you will contribute: Act as the focal point and coordinator of all activities identified within the E2E Service Delivery (HR) project plan. Act as day-to-day contact for cross-tower activities including participation in project meetings, reporting on tower status and providing updates to the project plan. Coordinate and facilitate (as required) creation of Client process documentation ensuring integration and appropriate hand-offs with supplier SOPs All necessary stakeholder review and approval of supplier and Client SOPs Consistent standard and format Definition of processes to maintain. Support cross-project process mapping activities as required. Oversee knowledge content creation Identify optimal use of different repositories for ease of reference by end users (internal SharePoint Vendor portal tools, etc.) Create knowledge content relating to service delivery management processes (case creation, escalations, etc.). Work with supplier contact center service delivery led to confirm case management tool set-up, liaising with Clent process towers to ensure appropriate use of case management tool is built into all applicable processes. Identify Client access requirements to case management tool (service delivery roles). Confirm supplier reporting on case or service level metrics meet Client requirements Coordinate planning for service rehearsal testing including definition of E2E test scenarios, identification of testers and execution of test scenarios. Partner with OCM Learning lead regarding learning content requirements for HR service delivery roles. Support role mapping and training needs analysis for HR service delivery teams | |
ref: (366703)
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