Client Services Specialist job in Nashville, TN
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Nashville, TN CorTech LLC
| Job Ref: | 366109 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 37.50/Per Hour |
| Remote: | No |
Location |
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| City: | Nashville, TN |
| Post Code: | 37203 |
| Map: |
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Description |
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JobsRUs.com. is seeking to hire a Marketing for our client in Nashville, TN! Benefits Available! Weekly Pay! Hybrid Position! Pay Rate - $37.50/Hour 1st Shift: Monday-Friday, 9am-5pm Job Description As part of the Marketing Services Organization (MSO) the Client Services Specialist II will be focused on project intake and workflow management to deliver on efficient and optimized shared services operations. This position will be responsible for facilitating marketing shared services at scale by coordinating the daily operations of a moderate scope of work that is visible and complex. This individual possesses a high level of sophistication when managing clients and daily activities. This includes serving as point of contact for a region of stakeholders for all incoming work requests to ensure client needs are matched with the proper service offering. General Responsibilities: Serves as a primary point of contact for a group of requesters throughout the work lifecycle to provide appropriate, relevant and responsive updates to stakeholders Independently handles client-facing communication and assists in the maintenance of a matrixed set of system notifications to provide excellent customer service to stakeholders Provides high level consultation and maintains subject matter expertise of service offerings Assists in driving operational excellence through partnership and collaboration across various high functioning teams Ensures efficient routing of requests across the MSO spectrum to ensure adherence to SLAs Coordinates and monitors requests and projects through each stage in the work lifecycle Assigns work, allocate resources, and manages capacity Builds intake forms, project templates, and workflows within project management platforms such as Workfront Qualifications: Proven client support experience, customer-oriented and ability to adapt or respond to different types of personalities Ability to develop partnerships and be seen as trusted partner and resource with clients across internal and external stakeholders, offering consultation, solution-building and strategic support Exhibits solid written, verbal, and non-verbal communication skills with the ability to effectively interact with all clients and stakeholders throughout organization Collaborative with some experience working within complex, matrixed organizations Solid analytical skills and deadline driven, with ability to ensure quality while delivering on deadline and at pace Strong time management, organizational skills, and attention to detail with the ability to oversee the management of projects and requests in a fast-paced environment Assists in identifying ways to work more efficiently or effectively and improve operational processes Successful history of balancing priorities simultaneously, while working under tight time constraints and meeting deadlines Track record of learning and applying new technologies quickly Approaches project and customer challenges with respect, optimism, creativity, a collaborative spirit, an intentional mindset, and ingenuity Required Education and Experience: Bachelors degree 3+ years of related experience | |
ref: (366109)
less than 2 minutes ago
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