Customer Services Professional 1 job in Columbia, SC
Vacancy has expired
Columbia, SC CorTech LLC
| Job Ref: | 352865 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 20.00/Per Hour |
| Remote: | No |
Location |
|
| City: | Columbia, SC |
| Post Code: | 29210 |
| Map: |
|
Description |
|
|
For this role at our client, assignment is contingent upon the Employer of Record?s receipt of sufficient proof that you are fully vaccinated against COVID-19 (meaning two weeks have passed after the last injection of Pfizer/Moderna or two weeks after receipt of the J&J). In some locations, testing for COVID-19 may be available and/or required. Requests for accommodation will be considered pursuant to applicable law. JobsRUs.com. is seeking to hire a Customer Services Professional 1 for our client in Columbia, SC! Benefits Available! Weekly Pay! $20.00/Hour Shift: 1st Shift Start and End Time 8AM-5PM Onsite training for the first 2-4 weeks of training and will then become remote role. Worker MUST be able to commute to the office once a month so candidate has to be local to the Columbia, SC area. MUST be proficient in Excel, Outlook, Microsoft Suite and be self-motivated. Description: Seeking candidate to work full time at a starting pay rate in our Customer Care department. This position can include the potential to advance to a tenured position (temp-hire) based on available openings, employee performance and manager observations. JOB RESPONSIBILITIES SUMMARY Act as the primary point of contact for our consulting clients that receive our Energy Management program. Research and resolve inquiries using applicable services in a professional manner while maintaining a minimum resolution time. Overall, this role requires simple, routine work within the Customer Care department. PRE-TRAINING REQUIREMENT Utility Bill Knowledge Training (UBK) is a 2 day foundation-level course that we provide and require every Siemens employee to complete, most often immediately upon hire. This is to ensure new hires will be familiar with the utilities industry as well as our specific processes, components and terminology. PLEASE NOTE - A passing score on the final test is required to remain on-board with us. Those who pass may advance to their designated departments for specific job training. TASKS: Prepare reports, correspondence and/or statistics Continually maintain account records and filing systems, using data entry to multiple platforms Maintain pertinent and current client information and reference tools to ensure the database is accurate at all times Coordinate solutions with other internal departments to meet customer needs Handle requests and provide customer service, guidance, and non-complex support for new products or programs KEY RESPONSIBILITIES Select appropriate processes from clearly documented rules, past practices or new instructions Seek advice and guidance on non-routine or problem areas from department manager Refer complex, unusual problems to others SKILLS REQUIRED Must be proficient in Excel, Outlook and Microsoft Suite Must be self-motivated Entry-level skillset Successful completion of UBK training Strong verbal and written communication skills Strong customer service aptitude; professional and courteous rapport Excellent time management skills; timely response to all inquiries; punctual and reliable Microsoft Office Suite OPTIONAL SKILLS PREFERRED Type at a minimum of 45 WPM Minimum score of 80% on MS Excel assessment Ability to remain calm, polite and sincere on the phone with customers and vendors in all situations, including any that may require escalation. EXPERIENCE Typically, up to 2 years of successful experience in a similar customer service or administrative type role, generally comparable with the tasks and responsibilities as presented above. EDUCATION HS diploma or equivalent is required. Preferred : 1 ? 2 years of vocation/technical training or an Associates degree in a related field Specialized skill training or certification pertinent to the position The plant processes thousands of commercial invoicing on a monthly basis. The person is the POC for requests that come in from the client. Act on AD HOC changes that may occur Answer email, phone calls, troubleshooting between vendors and clients. Work to integrate to set up, integrate and work on new accounts. Large learning curve as this role can be quite complex can take up to 4-5 months to fully understand the day to day duties. Looking for someone who doesn?t need a checklist every day. Someone who is a self-motivated candidate; aggressive personality to get work done. Experience in excel is required. | |
ref: (352865)
less than 2 minutes ago
Back to search results